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Front display unresponsive

(Topic created on: 3 weeks ago)
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Paul_1974
First Poster
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After the last UI. 6.1 a few days ago my z fold 3 front screen is u responsive to touch. Can not even answer phone calls.
Tried a soft reset but no joy

Amy advice
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BandOfBrothers
Samsung Members Star ★★
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I'm sorry to hear of your issues @Paul_1974  😔 

I appreciate you've tried a soft reboot. 👍 

Can you now try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If the issue continues then try > Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

A last resort could be to back up and factory reset. 

Feedback via your Samsung Members App too and if necessary set up a visit to your most local Samsung Service Centre. 

If i can be of any further help please don't hesitate to ask  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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