14-01-2024 05:43 AM
14-01-2024 09:21 AM
Hi @GiZsY, I'm really sorry to hear that you have encountered this issue. If you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. Information on how you can send this can be found here: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
Alternatively, you can reach out to the Samsung UK Technical Support Team directly, and an advisor will be able to pass your details to the relevant department for further assistance. Their contact details can be found here: https://www.samsung.com/uk/support/contact/
14-01-2024 05:05 PM - last edited 15-01-2024 08:22 AM