Cover Screen turns on if phone case covers

[Joshua04]

Hello,

I've had the z flip 5 since August of last year and have been experiencing problems with my cover screen.

Problem 1:

I'm not too sure if it's my phone case or not but if I get a phone call, I lift my phone case up to see who's calling on my cover screen but it hangs up.

Problem 2:

Again not sure if my phone case is the problem but if I'm watching a video on YouTube, playing a game or just scrolling through my phone, my phone will just turn off and my cover screen will become the dominant screen even though my phone is unfolded.

This is my first post on here so hopefully I've posted this in the right place. Any suggestions would be much appreciated.

[AsadM]

Hi @Joshua04, to help you identify if it's the cover, as process of elimination, have you tried removing the cover from your Z Flip5 to see if this still happens while the cover isn't applied? 

[Joshua04]

It only does it when my phone case is on but if I've got my case covering my cover screen with my phone folded and get a call, I will lift up my case to see who it is and it hangs up the call so I don't know if there's a sensor or something on the cover screen.

[PaulM1]

Thanks for confirming that, @Joshua04. Are you using an official Samsung case that was manufactured for use with the Z Flip5, or is the case produced by a third-party manufacturer? I ask that, as there may be instances where third-party phone or tablet cases do not represent a perfect fit.

[Joshua04]

I got it from amazon. Its not a samsung made one

[PaulM1]

Ah, that makes sense. It's possible that the case's cutouts are not a perfect fit for the phone, and this could be blocking a sensor.

Alternatively, it could be another feature of the case that is causing an issue. Have you had a chance to check the customer reviews to see if other customers are experiencing the same issue (and to see if there's a workaround)? 

[Joshua04]

No one else is having the issue. Thanks for the info. Do you know if I can get a samsumg made phone case with a wallet as I like to keep my cards with me at all time?

[PaulM1]

I haven't been able to locate one, @Joshua04, but I do appreciate the convenience of that feature in a case. I recommend reaching out to the seller/manufacturer about this, as it might be able to assist you with troubleshooting the issue.