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Fold 3 crashing after recent update

(Topic created on: 22-03-2024 12:53 PM)
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Greytwelve
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After the recent android update, I am now experiencing my phone freezing then resetting. It seems to happen mainly while using Youtube, Instagram or whatsapp. I've done a full cache reset for the apps and the entire phone and the problem still persists. Im not sure but I think it has something to do with the wifi. Everytime my phone resets I am unable to switch the wifi back on, unless i power off and leave it for a few mins. Is there straightforward way to go back to the previous update version?
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AndrewL
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@Greytwelve: I'm sorry to hear that you have encountered this issue following a recent update. Unfortunately it is not possible to revert to a previous software version after completing a software update, but there are a few steps you can try to resolve the situation. To begin with, please try heading to Settings > General management > Reset > Reset Wi-Fi and Bluetooth settings > Reset settings. Now, head back to Settings > Connections > Wi-Fi > On > Select your router from the list of available networks, then fill in the required fields to complete the connection. You should also ensure that the affected apps are up to date via the Google Play Store, to address any compatibility issues. Let me know if this helps. 

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Greytwelve
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Hello Andrew, Thank you for your speedy response. I tried what you advised and still no luck. My wifi wont turn on unless I power down my phone for a few mins. I've never had an issue like this
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Greytwelve
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Hi I just wanted to give you an update. The wifi is not the main problem. I've been using my mobile data all day with no crashing but as soon as I opened my Samsung fold to watch a video it crashed again. When I think about it the crash always occurred shortly after I opened up the fold so it's definitely has to do with that. This is all after the last update.
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