02-10-2022 09:31 AM
Hi all
My flip 3 5G started to shutdown every time I fold the phone when it is not plugged in. Does anyone have any tricks to try and stop this from happening please?
02-10-2022 10:10 AM
@Sarah Sleep: I'm sorry to hear that you are experiencing this issue with your Galaxy Z Flip3. Are you using the charging cable that came packaged with the device, and an official 15W Samsung plug adapter? If you connect the phone to a home computer via USB, does the problem persist when you disconnect it?
Please ensure that your device is up to date by heading to Settings > Software update > Download and install, followed by Biometrics and security > Security update. Furthermore, please try pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts to address any software issues that might be a contributing factor. Don't worry, this won't affect your personal data or settings.
If the continues, I recommend reaching out to our Help Desk to arrange for the device to be inspected by an engineer under warranty. If you head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred channel, then an advisor will be able to make the necessary arrangements for you.
02-10-2022 10:23 AM
Thank you Andrew, I will speak to our local supplier and if no joy there I shall speak to the official helpdesk. I am in the Channel Islands and would be quite a pain in collection and fixing off island.
02-10-2022 02:32 PM
02-10-2022 07:43 PM
2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6
03-10-2022 08:02 PM
09-06-2023 12:50 AM
09-06-2023 10:49 AM
@Ssonia Did you manage to follow the steps provided above?
04-09-2023 07:30 PM
24-09-2023 10:11 AM - last edited 24-09-2023 10:11 AM
Any resolution here? Z4 user here. After the update, mine shuts down every time I fold it.