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Original topic:

Flip3 5G shutting down when I fold it

(Topic created on: 02-10-2022 09:31 AM)
Sarah Sleep
First Poster
Options
Galaxy Z Fold | Z Flip

Hi all

My flip 3 5G started to shutdown every time I fold the phone when it is not plugged in.  Does anyone have any tricks to try and stop this from happening please?

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5 REPLIES 5
AndrewL
Moderator
Moderator
Options
Galaxy Z Fold | Z Flip

@Sarah Sleep: I'm sorry to hear that you are experiencing this issue with your Galaxy Z Flip3. Are you using the charging cable that came packaged with the device, and an official 15W Samsung plug adapter? If you connect the phone to a home computer via USB, does the problem persist when you disconnect it? 

Please ensure that your device is up to date by heading to Settings > Software update > Download and install, followed by Biometrics and security > Security update. Furthermore, please try pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts to address any software issues that might be a contributing factor. Don't worry, this won't affect your personal data or settings. 

If the continues, I recommend reaching out to our Help Desk to arrange for the device to be inspected by an engineer under warranty. If you head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred channel, then an advisor will be able to make the necessary arrangements for you.

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Sarah Sleep
First Poster
Options
Galaxy Z Fold | Z Flip

Thank you Andrew, I will speak to our local supplier and if no joy there I shall speak to the official helpdesk.  I am in the Channel Islands and would be quite a pain in collection and fixing off island.

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Em33x
First Poster
Options
Galaxy Z Fold | Z Flip
Im having the exact same thing happening to my samsung flip!
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Obsydian
Troubleshooter
Options
Galaxy Z Fold | Z Flip
This is a common issue with fold and flip gen 3 and 4
Regards, Obsydian

DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 i5 [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 [Mobile], Watch5 [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vaccum), Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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miriamAshantielevi
First Poster
Options
Galaxy Z Fold | Z Flip
I had the same problem
I sent to Samsung experience and I tell the problem was the pixel on my phone completely untrue as my phone under charge working perfectly. Very disappointed 😞
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