01-02-2022 12:38 PM - last edited 01-02-2022 12:54 PM
I spoke with Samsung today regarding the damage that has appeared on my handset in the folding section of my Z Flip 3
I have been advised by an online advisor that even though i've only had my handset for 4 months, that the damage to my screen is my fault and i'll have to pay for the repair. I explained that according to the warranty, defective materials are covered - which this so very clearly is. Only to be told that Samsung will arrange repair at a cost to me.
I don't want this phone anymore. I can see that this is only going to get worse. The service from Samsung is utterly despicable. If I don't receive an alternative I will be going to trading standards
This could be what sends me to iPhone. Utterly disgusted with this response from Samsung
07-02-2022 01:24 PM
Hey @nicoleta83! Is there any chance that you could please re-post this comment translated to English? You're currently on the UK Community, and it will make it a lot easier for our users to provide their support. 🙂
07-02-2022 01:33 PM
07-02-2022 01:35 PM
07-02-2022 01:38 PM
07-02-2022 01:47 PM
07-02-2022 02:11 PM
17-12-2023 02:57 AM
Screen is garbage. Creased and cracked in less than 6 months. No recourse. Flip 4 is in the trash now