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Original topic:

Dark line appears in Samsung Z fold

(Topic created on: 21-05-2022 10:40 PM)
Tricia2009
Apprentice
Options
Galaxy Z Fold | Z Flip
I just opened my new Samsung Z fold3  that is less than 3 months old and a black line is running down the centre!!! It did not fall, bump, nothing!!! No impact. I treat this phone carefully!! Delicately like a new born baby! This is obviously some kind of factory fault! I want my money back!! I saw some others post about this issue as well!! Total madness. 
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3 REPLIES 3
Glenntech
Big Cheese
Options
Galaxy Z Fold | Z Flip
This sounds like a screen issue.
Can you get a photo using another phone to show the line?
If they are dead pixels in the screen, then you will need to contact customer support and arrange a repair
At 3 months old it should be covered by the warranty, but if you have Samsung Care, then you should cover all bases.
At 3 months you will be out of your returns period.
Replacement screens shouldn't be too much of an issue.
If you have a Samsung Experience Store near you, one that does technical help, they maybe able to sort you out. They will be able to do various screen tests to determine if the screen will need replacing
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Tricia2009
Apprentice
Options
Galaxy Z Fold | Z Flip
Thanks for your reply. There is a black line down the middle and the right side is unresponsive to any touch. As I said I just discovered several people complaining of this online and on this Samsung community board! I got the phone on contract through my mobile provider, they do not insure the phone for replacement only repairs. At this point based on what my research on this has shown me in the past 4 hours since this happened to the phone,I do not want this device again. There is obviously some Manufacturers fault here..
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Glenntech
Big Cheese
Options
Galaxy Z Fold | Z Flip
Definitely a screen replacement needed then.
Best is if you contact your retailer if you no longer want the phone.
Samsung would only deal with the warranty side of things.
But I suspect getting your money back will not be an available option.
If you really don't want the phone, them do the screen replacement and sell it by third party means.
Unfortunate you have not had the experience you wanted.
I know my Z Fold 3 is still OK and I still enjoy it.
Had it since launch
It's a great phone and maybe worth another try for you.
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