I bought my Z Fold4 in 2022 for over €1,500 and treated it with extra care. A few days ago, I opened the screen and everything went black. The audio also stopped working.
An authorized Samsung center offered to replace the internal display for the "reasonable" price of €820, claiming this would solve the issue.
After further investigation, I declined their offer and reached out to an independent repair center. They quoted €620 for the same intervention but strongly advised against proceeding.
His exact words: "My friend, go get a new phone."
When I asked why, he explained that this is most likely a motherboard issue—often unfixable unless handled by Samsung directly.
I asked why the authorized center didn’t mention the potential motherboard failure. His reply: "Because they’ll take your €800, give you a 3-month warranty, and if the problem persists, it’s not their fault."
It’s embarrassing for a brand like Samsung to treat its loyal customers as guinea pigs for their fragile products.
I don’t usually write reviews—I prefer to speak with my wallet. In this case, I’ll simply stop buying Samsung.
I’m sharing this to warn anyone considering a Fold 4, 5, or 6: these phones may be pioneers in the foldable segment, but at the expense of customers like us.
This isn’t rage. It’s disappointment.
