Hi @bung2
If a phone appears to present accidental damage then Samsung can decline support under the 24 month Manufacturer's Warranty I'm afraid.
That said expected " scratches " as fair wear and tear isn't something I'd expect Samsung to decline support on.
It might be worth visiting a Samsung Experience Store or contact Samsung directly for a second opinion.
If you have another form of insurance such as Home Contents Insurance ,and or some banks offer phone cover as a perk of the account, then that maybe an alternative.
In regards to the problems with the connections you've mentioned have you tried any troubleshooting steps such as >
- Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
- Factory Reset after backing up.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
