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Z fold4 been out of action for 5 weeks

(Topic created on: 24-04-2024 11:39 AM)
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bung2
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Since updating I have lost connection to WiFi and Bluetooth 
Found out it still had 6 months warranty left, rushed down to local EE shop,they told me it was a common fault and would send it to samsung for repair 
Samsung told me it was £510 for repair as it was out of warranty as it had scratches on the bezel or opt for the unfixed return
Jon Rogers 7561 155430 come on Samsung 
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3 REPLIES 3
BandOfBrothers
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Hi @bung2 

If a phone appears to present accidental damage then Samsung can decline support under the 24 month Manufacturer's Warranty I'm afraid.

That said expected " scratches " as fair wear and tear isn't something I'd expect Samsung to decline support on.

It might be worth visiting a Samsung Experience Store or contact Samsung directly for a second opinion. 

If you have another form of insurance such as Home Contents Insurance ,and or some banks offer phone cover as a perk of the account, then that maybe an alternative. 

In regards to the problems with the connections you've mentioned have you tried any troubleshooting steps such as >

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
  • Factory Reset after backing up. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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bung2
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Thanks bandofbrothers for quick reply.
I have factory reset the phone, and it is oneui 6.0 and android 14.
The phone was working, (with scratches), before the update as soon as I updated I lost bt and wifi
I am sure all I need is the ability to rewind the upgrade
I have read this has happened before with updates and samsung embarrasingly, release another update .
Thanks
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Secret Tech Lover
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I had this same issue on my Fold 4 (20 month old!) WiFi would just turn grey and not actually switch on. Got in touch with Samsung via the web chat, get the usual do this do that including factory reset etc.. Eventually Samsung sent a courier out to collect my phone. Phone was with them for a week. They replaced the main screen and both batteries. Not sure what that had to do with the WiFi but it now works! Oh and it was FREE! After some light geeky reading I read that the flex mechanism has a part to play in knocking the WiFi off and somehow it's attached to the inner screen. Anyway it's all sorted now. Did I say it was FREE? Anyway that was my experience. Said Anyway a lot now... Anywho's... That's a what happened to my 20 month old fold 4 🙂

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