hello, so i run a samsung fold 4 on EE bought around november 2022 and a older iphone max i think on O2, i have tried every combination of sims in different handsets, and a new sim in the fold4, and completely reseting the fold4 to factory default. along with 4 members of EE staff trying to fix this issue. When i have the fold4 connected to any wifi system( be it home based or mobile broadband or public hotspot) i can use facebook and messenger like every other normal phone. however the moment i turn off wifi or disconnect from a wifi network and it defaults to mobile broadband EE or O2 the facebook/messenger/instagram all stop working or loading with page timed out or loading hang messages. i can surf the internet fine on google and samsung browser and such and watch youtube fine but all META applications go dead. because of my job and such i cannot afford to be without the phone for 2 weeks like all the service companies are telling me and been honest after the mess of a switch over last year with EE and yourselves to get a case and stylus and charger ( really disappointed with samsung now) i am reluctant to have to fully reset the phone and send it in to get it looked at, as it is starting to cause me a financal problem with people not able to contact me on my company facebook messenge service when i have a ipad and iphone that i dont really like using that works fine, however i am getting to my last straw and am considering migrating all my stuff to another brand (oppo/sony/iphone/whomever) which would be 2 tablets and 2 phones and associated docking stations/ accessories due to reliability issues. been in the tv trade and for over 28 years recommending samsung products in my daily conversations with many poeple i am finding it dificult to do such with a problem on this phone every other month and now this is happening and i am just losing faith in your products and service. so this is my last try of been passed from pillar to post in requesting someone contact me to please give me a solution or a path to follow that does not leave me without a phone or send me looking at other avenues of brands and makes of handset. i am not adverse to going to my local samsung repair centre at manchester trafford centre if its still there but i will say i dont want to be coming away empty handed and waiting 2 weeks for my phone to come back just thinking about the loss of earnings and disruption to my company even though i have already had that with having to reset my handset twice already. i hope you can help and not just give me the generic websites or answer that i have already tried. please either call me with a human UK voice or give me a phone number of someone who is able to answer the question regarding this fault before i loose my mind and sell all the samsung stuff in favour of the competitors options. many thanks, Paul
