THE REAL QUESTION IS WHY DID THEY SUDDENLY STOP ALLOWING UBREAKIFIX TO REPAIR PHONES WITH THESE ISSUES 3 MONTHS AGO. THE REP TOLD ME RHIS DIRECTLY, HE ALSO SAID HE SAW AT LEAST TWO PER DAY. SAMSUNG EVEN SCHEDULED ME AN APPOINTMENT TONGET IT FIXED THERE 🤦🏼♂️
Worst customer service experience I’ve ever dealt with. This is an $1100 phone that isn’t functional due to no fault of mine but by the the faulty parts in the device. It’s under manufacture warranty so I reached out to support and they set me an appointment to go to UbreakiFix. When I got there they said 3 months ago Samsung told them (UbreakiFix) cannot service phones with misaligned hinges. So after that I sent the phone in with overnight shipping and arrived at the service center on 8/29. I called to check the status and was told that they haven’t looked at the phone yet. Then I called on 8/30 and was told they were inspecting the device. On 8/31 I was told they were still inspecting the device and that it could take 5 business days to inspect/fix, plus an additional 3 business days to send the phone back for a total of 8 business days, almost 2 weeks. I’ve reached out over 5 times to figure out why it takes more than 2 days to inspect a device that your technicians have probably seen more than any other phone that Samsung has made, and that I wanted to talk to someone that could offer a solution. I was mysteriously disconnected every time. So then I did a chat instead so they couldn’t hang up and I was told that they can’t do anything but they will put it in the notes and someone will reach out to me. No one ever reached out. Every time I call I have to explain everything as if you guys don’t have a system that records interactions or updates to understand the customer’s needs. I’ve even told the rep that I would take a lesser value pre owned phone. It’s obvious that this isn’t something that was caused by negligence but by a poor design. It would be appreciated if there was some sort of tracker that actually shows info. The only thing I see in the “status tracker” is the ups tracking number for the shipment to the repair center. Samsung has my $1100 phone, I’m without one and there’s no communication, sense of urgency or ownership. It’s appalling to me that you guys are using this system that leaves your customers hanging in the wind. You’ve lost a customer for life and illl be sure to voice my opinion where all your potential customers can see it. I’ll be switching to Apple where I can actually talk to someone face to face and get an evaluation and repair/loaner/replacement on the spot.
I experienced the same on a SAMSUNG Galaxy Z Flip 4 (F721) 5G 256GB after owning it for 2 months.
The same crackly sound and the mechanism is clearly failing and you get the black area along the fold of the screen which gradually travels to the rest of the screen.
I am a technical/engineering expert and I knew this technology is not ready so I waited until the 4th generation of the Samsung flip phones assuming they would have got the technology right by now - they havent ! And they pretend its not an issue.
I'm surprised Apple etc dont jump in on this mass comsumer complaint bandwagon and say - See - we dont offer this flip technology bullshit because it doesnt work - its a scam !!!
Samsung is using the Flip phones to pretend they are more advanced than their competitors !
