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Calling all faulty Samsung Z Flip/Fold owners - CLASS ACTION NEEDED

(Topic created on: 14-05-2023 07:50 AM)
16041 Views
Alvie_Huit
Apprentice
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Enough is enough. 

Despite what Samsung says in response to user complaints, the crease/crack along the fold of our Flips and Fold phones ARE a common problem irrespective of whether occuring within the 1st year of ownership or shortly thereafter.

Let's call it what it really is: A component defect. 

It's very disappointing, irresponsible and dodgy of Samsung to deem the issue as 'user damage' to evade accountability and foist hefty repair costs upon the user.

How many of you flip/fold owners have worn the burdensome frustration and inconvenience of having your phone fixed in the early days of ownership? How many of you have felt you've had no choice but to pay for Samsung for the repair, or, write off the cost of your phone entirely and buy a new more reliable phone to replace it??

The crease/crack in my phone appeared out of the blue through absolutely no fault of my own. I know I am not the only one.  Laying the blame at my feet is utter rubbish.

At the very least, a smart phone should endure 3 years of good use.  Not 2 weeks, 6 months or 1.5 years.

Even if Samsung says that the phone was broken because of ‘user damage’, one must look at the structural integrity of the phone itself and question how it could so easily be damaged by users so early on in the phone’s life.

For those of you out of pocket for a repair and/or the cost of an unusable phone plus a new one, let's band together and launch a worldwide class action lawsuit against Samsung for this issue and get our money back.

Who's with me?

I know they've been other community members who've complained or mentioning class actions elsewhere within the community (I among them) so i think it's time. 

Enough really is enough. 

Please respond here and to any other post regarding class actions on this website and elsewhere to further this cause. 

157 REPLIES 157
Busymontanagal
Apprentice
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Thank you for this!

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ITS_ME2022
Explorer
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How can the other samsung foldable devices get added to this class action.  I have the fold 4

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peteq1
Journeyman
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Yes cldnt agree more this is my second flip 3 replaced after insurance and footing the excess charge

And yes its happened again... and there is a definite fault and always the same response pressure damage and no responsibility taken by samsung in uk not sure if there are class action methods here if any in uk know please let me know
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Members_klaRrta
Journeyman
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Definitely need to see Samsung get nailed. I had my Z Fold 1 year when a thick black line appeared down the middle of the screen. Samsung refused to fix under warranty and said that I would pay around £600;to sort a new screen. So frustrated with Samsung. I ended up using the Z fold as a paper weight which I am still paying for  and had to get a new phone.  So paying to phone accounts now.

We need this class action. I don't see why Samsung should get away with selling phones which have issues with the screen and not honouring the warranty.

 

Lance 

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Menik
Explorer
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We can attract a law firm licensed in our respective state to initiate or join a class action. Stay vigilant and seek out the opportunity. 
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Menik
Explorer
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We can attract a law firm licensed in our respective state to initiate or join a class action. Stay vigilant and seek out the opportunity. 
Show quoted text
Taio
Journeyman
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Every time I call Samsung  and try to opt-out of their Terms and conditions  , they give me the run around and never sends to me the email to confirm I opted out their Last updated Terms and conditions  , this is 3rd time to do so with them ., they know that they are in Trouble!!!!

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isg75
Apprentice
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Its not just the screen, its the wifi that seems to break because of the fold design. I replaced my Fold 3 with a S23 ultra which also had wifi issues, that was returned and Im back on my Note 8. There are so many problems with the fold that i would not recommend anybody buys one as Samsung are currently testing at great exoense to their customers.
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Ana Ruiz
First Poster
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Hello, I purchased the very first z- flip model that came out in 2020, and since then, it's been a nightmare. The first year I had to replace it within 8 months of having it the first time it was covered and I was blamed for the defects. The following year 2021, the same issue arose my screen cracked in the middle, and what seemed to look like ink leaked through the net; once again, I found myself calling my cell phone carrier and Samsung emploring them to give me a refund or switch me out of this phone. Still, I was denied, and fast forward to today as I type this reply, I  once again face the same issue. I'm so disappointed in Samsung. This has been a ripoff and, quite frankly, a fraudulent act by them; shame on you, Samsung. Do better.

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