S25 Ultra Biometric Issues

[usmananjum]

Hi, just wondering if anyone els has experienced S25 Ultra fingerprint scanning issue. It was working perfectly but since this morning giving issues and do not recognise thumb impression. Tried to delete and scanned again but still giving issues.

[Tourbillon De La Vie]

Screen protector on? Try wiping phone partition cache

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

[lminvti]

Hi there

I did seen few people with face scanning issues or fingerprints not working, usually they fixed it with wipe cache partition or reseting settings on the phone
Settings > general management > reset > reset all settings.

[BandOfBrothers]

Hello 👋 @usmananjum 

My Fingerprint Biometrics is still working as it should. 

Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

There is also a Diagnostic Tool found in the Samsung Members App to see if that highlights anything. 

May I suggest to perform a forum search as you may find already existing threads with help and advice within. 

If i can be of any further help please don't hesitate to ask  😎 

[Fiona26]

Top tip is add more then one of the same fingerprint. Makes it so much more reliable. You can add up to 4 fingerprints.

[usmananjum]

Already have 3 😊

[Joeeye]

I've found it works perfectly fine for me. All 4 fingers work well. No less than any prior scanners I've had with Samsung.

[JerryS]

I've found so far the S25U fingerprint sensor works much better for me than the S24U which I found a bit temperamental. Plus I've only got two prints of the same thumb registered at the moment but had more on the S24

[JerryS]

Also worth trying increasing touch sensitivity if you're using a screen protector

[Members_ovnQCHa]

I am facing the same issue its too annoying for the phone worth this , I added 3 4 finger prints but its not getting open maximum times