Bought new S25 ultra but i cant restore my Whatsapp keep stop at 99%

[BandOfBrothers]

Hello @CUTIE85 

Welcome to the Samsung Community Forum. 

You could delete the app from the phone and also from your PlayStore MyLibrary to then be able to download a fresh install. 

If i can be of any further help please don't hesitate to ask  😎 

[Glenntech]

If you go into the settings in the WhatsApp on your old phone.
In the list in those settings Go into chats
Scroll down and do the chat backup

Once done
Put your sim in the new phone. Download WhatsApp from the Playstore
Then when you setup, you put in your phone number, then select restore from backup.
All your chats etc will Download.

If you already downloaded WhatsApp on the new phone. You will need to remove the app and download it

Because the chats are encrypted, they cannot be transferred to the new phone via smartswitch

[AnasKapadia]

I am facing the same issue old phone s24 ultra new phone s25 ultra i tried everything possible but restore not completing.

I even purchase Whatsapp transfer software thats also not working. I tried to restore in other phone it was successful. 

I even tried older Whatsapp app version.

I have passkey created thats why i tried to restore more then 30+ times otherwise Whatsapp gonna blocked my sign-in forever 😔

Waiting for some real solution 

[Members_NrM6ZFX]

I'm really dishearted, I've had to give my S25 Ultra away to someone else. Huge loss. Not gonna upgrade to Samsung again, as they barely acknowledged the issue and keep deflecting the issue to Meta. I just wished they'd work together to sort it out.

[Members_NrM6ZFX]

Tried. Doesn't work.

[Members_NrM6ZFX]

What on earth is a Google Internet Connection? What kind of nonsense is this?

[Members_NrM6ZFX]

I really feel your pain. This purchase has put me at a massive loss.

[johnz237]

May be worth going to settings > apps > WhatsApp > force stop > storage > clear cache. Restart phone and try again. Make sure you have a *stable internet connection.

[S25 ultra]

I also have the same problem and I visited Samsong Dubai at mall of the Emirates several times but they were not able to solve the problem. It's not a good experience