Mobile Data issue s25+

[Amer99]

Hello everyone,

I bought the s25+ like 2 weeks ago, and i recently been having a problem when i switch my wifi off and try to switch mobile data on there is no data availbe only the bars show up, i have to cycle flight mode on and off but when i try to do that sometimes mobile data switch stays lit up even though it's in flight mode and i have to long press on it and turn the switch on and then off for it to stop being lit up. This happened once or twice before but now after i updated my phone yesterday it started happening everytime. 

1- Anyone having this issue ?

2- Could it be software or hardware related (defected phone) ?

Update: 

I noticed that this thing with the mobile data logo staying lit up and all, only happens when i am in the home screen and try to do it, if i am inside an app, for instance whatsapp, the problem doesn't happen

[GoanGeek]

Hi.

You should be able to keep both your WiFi and mobile data ON and they should switch seamlessly when one is not available.

For your query you could try Resetting your Network settings only under Reset and see if it helps


Alternatively you could Reset all settings if you had done a smartswitch transfer.

[Piper123]

Hey there

Have you checked with your mobile network to see if they are having issues or doing maintenance in your local area?

[Amer99]

I tried a reset and it still doesn't work.

I am more interested in the toggle not turning off (or on) when i am on the home screen 

[Amer99]

I checked, and they said that it's mainly a coverage issue idk. 

But i have two sim cards (2 different carriers) and only one seems to have this problem. 

But my main concern is not being able to turn off (or on) the toggle of mobile data and flight mode when on the home screen

[GoanGeek]

Could you do a simple phone Restart.

Just turn the phone OFF and then back ON.

Also try 'SAFE MODE' to isolate any third party issues.

[Piper123]

Your response is conflicting

If you have two sim cards from different carriers you'll likely have different signal strength from each. So that won't answer your question.

As for toggle on / off you can have both WiFi and mobile data on at same time if you set it that way.

[Amer99]

I understand that. But when i go to sleep i always turn off wifi mobile data ana bluetooth, when i wake up i use wifi and when i leave for work i turn off wifi and turn on mobile data, my problem is here: when i turn off wifi and turn on mobile data when i am on the home screen a glitch happens where the toggle for the mobile data is off (grayed out) but i have mobile data (as if it was on) and i have to go into an app for it to be fixed 

[Piper123]

Sounds very overcomplicated to me the way you do things.

When you go to bed:

1. Turn airplane mode on (turns off WiFi, mobile data and Bluetooth unless you have other settings set to override and of these)

2. When you get up. Turn airplane mode off. If you are at home you're going to connect to home WiFi.

3. When you leave for work, you'll move across to mobile data automatically. When you are at work, unless you're device connects to your work WiFi, you'll be on mobile data.

I really don't see what you are trying to achieve messing about with all these settings the way you do

[Piper123]

Do you have two sims in your device?