Video player icon is missing

[AlexyN9]

I just got the S24 Ultra and the Samsung video player icon is nowhere to be found. I had never had this issue before. The app is installed but it doesn't appear either on the home screen or the app drawer. This is very frustrating!! 

[AndrewL]

@AlexyN9: If you swipe up from your Home screen, tap the search bar at the top of the screen and manually search for the Video Player app, does it appear in the search results? If so, press and hold on the app icon, select 'Locate app' and you will be taken to its current location (the icon will bounce to draw your attention to it). 

If you can't locate it, and it is not visible in Settings > Apps, then you can download it from the Galaxy Store by searching 'Samsung Video Player' and tapping on the top search result (developed by Samsung Electronics Co., Ltd).

[Chanti1234]

I've noticed that too. It seems to have disappeared. When you search for it, it doesn't come up, it only shows video in files. Plus I noticed that with a video I shot on the s24u, when I tried to play it from my gallery, it says "play cloud video," even though it should be stored locally as I shot it on that phone, plus it takes a while to load. Not, sure what is going on.

[lance78]

Samsung video player been removed from store as you don't need it use file manager

[AlexyN9]

Samsung video player is still on the Galaxy Store

[AlexyN9]

Nothing works. It's already downloaded. It just doesn't appear anywhere.

[lance78]

Is it under different name as can't find it in the store post a link please

[AlexyN9]

I can see it as Samsung Video player

[Gracelife]

This situation is causing me a great deal of frustration 😤 #annoyed #frustrated

[Members_NK46YUn]

Same problem here.. please need to be fixed ASAP