One UI 6.1

[Shabz123]

So basically a random bug, updated to 6.1 and now if you use dual messenger and go into the dual messenger internal storage, you won't be able to select and play any videos stored in that part of the phone storage. Whenever I click a video stored in my internal storage (dual messenger), a message will pop up saying file not found. If I move the file to the normal internal storage and again select the file in the file explorer it will open as normal in the video player app.

It's only started happening since the last update so if anyone else could try recreated it would be great.

Thanks

Shabz

[BandOfBrothers]

Hi @Shabz123 and may I extend a Warm Welcome to the Samsung Community Forum 👋 

If you perform a forum search you may find existing threads with some further help or guidence within.  

I would suggest to send this as feedback via your Samsung Members App too. 

I wish you all the best with this issue. 

[GoanGeek]

Also do check app permissions and that file access is allowed.

[Mezous]

Have u fixed this bro ?

[Shabz123]

Nope

[Mezous]

It's solved bro , just update Samsung video player from Galaxy Store to the latest version issued on 9/12/2024 🔥✌️

[Shabz123]

Thanks broooo 🥳

[Shabz123]

Never mind didn't work. There's no update showing for me 🙃