11-03-2024 08:48 PM
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11-03-2024 09:12 PM
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Is your display set to WQHD+?
That is the maximum resolution of your screen (commonly referred to as 2k).
11-03-2024 09:17 PM
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I should have said it's the S24 Ultra handset and yeah, the screen is set to QHD+ 3120 x 1440.
11-03-2024 09:34 PM - last edited 11-03-2024 09:34 PM
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As far as I'm aware, only one of the Sony mobiles has a 4k screen. Pretty much everything else maxes out at 2k (WQHD+)
11-03-2024 09:40 PM
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11-03-2024 09:40 PM
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11-03-2024 10:04 PM
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11-03-2024 10:05 PM
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Probably a question for Amazon as it is their app? Samsung devices will play at whatever display setting you have turned on.
I'm assuming you have Prime set to 4k?
11-03-2024 10:07 PM
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12-03-2024 02:21 AM - last edited 12-03-2024 02:26 AM
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This is just my speculation, but as these phones do not posess 4k screens, they may not stream 4k on amazon prime. The workaround that I see people use is to download the 4k version and run it.
