Streaming video can't get above 1080p

[Vagabond73]

So as stated in the title I can't get the quality of picture above that, the handset resolution is set to max quality as is the streaming service ( prime video ) yet on 4k UHD content it's not getting there. So what am I missing ? 

[Piper123]

Hi there

Is your display set to WQHD+?

That is the maximum resolution of your screen (commonly referred to as 2k).

[Vagabond73]

Hello,

I should have said it's the S24 Ultra handset and yeah, the screen is set to QHD+ 3120 x 1440.

[Piper123]

Yes that is the maximum resolution available.

As far as I'm aware, only one of the Sony mobiles has a 4k screen. Pretty much everything else maxes out at 2k (WQHD+)

[Vagabond73]

Ok cheers, 1080p it is then.

[Piper123]

No it's higher than that. It is equivalent to 2k.

[Vagabond73]

So why is Prime Video only only 1080p ? this an Amazon problem or Samsung problem for optimisation needed.

[Piper123]

I'm sorry I don't have Prime so couldn't answer that.

Probably a question for Amazon as it is their app? Samsung devices will play at whatever display setting you have turned on.

I'm assuming you have Prime set to 4k?

[Vagabond73]

Yeah everything is set to highest settings so I'm a bit stumped lol

[Joeeye]

Could be a bandwidth limitation, however I don't use Prime for streaming so can't speculate. As far as I understand, you need a connection speed of at least 15Mbps to stream 4K. The other thing to ensure is whether the content you are trying to view is actually 4k. Not all movies and videos are hosted in 4k or have 4k streams, so you'll need to check this on the Amazon website.

This is just my speculation, but as these phones do not posess 4k screens, they may not stream 4k on amazon prime. The workaround that I see people use is to download the 4k version and run it.