Samsung Ultra S24
Seriously, I'm not sure if the release of the Galaxy Ultra 24 was premature. It has been a mess from one problem to another till I eventually have to contact the Samsung care. Samsung Care service is a nightmare on its own, and I’ll deal with that in a minute. I think the call center is outside USA somewhere in the Philippines. If you're not lucky like me your Galaxy S24 has the following problems:
- Battery overheating
- Freezing a lot when opening simple text messages or apps
- It will not allow installation of common banking apps
- Smart/intelligent camera will not work
- Short Battery Life (3hours max on a lucky day)
- No phone updates
- Bad sound quality.
…. To name a few.
Then I called the Samsung Care service, they’re surely not in the US. They’ve a pre canned responses that they’ll read to you over and over again to waste your time with no solution. I spent almost 2hours on the phone with these guys and came out with no solution. Eventually, they recommended that I send my S24 Ultra to Samsung service center in Texas. After shipping my phone to them and clearly got delivery notice, and me reaching out to ask for update on repairs, they said they’re not sure if I’ve shipped it. I thought that was a joke. I’ve to walk them through the delivery receipt before they confirmed receipt. Well, just when I thought my phone will be finally fixed and returned to me, in 4 business days as they promised, and I followed up, their Philippines customer service folks say my phone will be held for a month since they think its an international version. Then a day later, when I tracked the repair, the noticed on my phone is “Repair Canceled”. JUST TO MENTION, THE WARRANTY ON MY PHONE IS TILL APRIL 2025. No one has even bothered to reach out in email or phone to tell me what is going before I typed this post. I don’t have my phone back. Samsung has been a huge disappointment. I never thought my confidence in Samsung products has been this bad till now. It is a mess, and I hope this post helps others to avoid them, certainly not recommending them to any of my friends. I hope this get an attention from the corporate department; your company is going down if you don’t do anything about it.
