S24 Ultra wireless charging

[Nazar Mykhailiv]

Just received my Samsung Wireless Charger Pad Duo, and when I attempt to charge my S24 Ultra, it charges for a few seconds or sometimes minutes, then disconnects and begins charging again. This cycle repeats several times. I tried leaving my phone on the charger for about 50 minutes, but when I came back, it was only charged about 5-7%, even though it was supposed to take 50 minutes for a full charge. Has anyone else experienced this issue, and does anyone know how to fix it? 

 

[Robin999]

Thank you. If you've transferred any data/backups from previous phone via SmartSwitch it may cause gremlins so always a good idea to wipe the cache partition.

[davehorne]

You state that you just received the phone two days ago and wouldn't need to clear the cache. 

Did you bring over all the apps, etc., from another phone? If that's the case, clearing the cache wouldn't be a bad idea. 

[Nazar Mykhailiv]

No, I didn't transfer any apps or data from my old phone. I decided that everything that was on the old phone should stay on it.I thought that it might cause some problems, at least because they are different brands.

[Piper123]

Based on all the above, my only question left is whether the device was put on the wireless pad correctly (as in only part of the back of your device connects to wireless charging). If it was on the edge, this may explain it.

[BandOfBrothers]

@Nazar Mykhailiv might be just worth running the diagnostic tool found in the Samsung Members APP.

[Robin999]

Could you try the phone in safe mode to see if problem still occurs

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

[Nazar Mykhailiv · Accepted solution]

I've noticed that the phone charges steadily when the fast wireless charging feature is turned off. Perhaps it's a software bug or something else. Also, I have a suggestion that this problem may be caused by the shape of the phone. I mean that due to the cameras, there is some space between the phone and the charger. Anyways, I will find out if it's true in a few days when I get my phone case. I think that with the case, the phone will fit more evenly on the charging surface, so maybe it would solve the problem if it was related to this. If my suggestion is correct, I will mark it as the solution. Thank you to everyone who participated in the discussion.