S24 ultra wifi issues

[Cheesyman]

Annoying when you buy a new phone and it is not as good as your older phone.. S24 wifi issues is very disappointing. Apps will not work while connected via wifi anywhere.. got told to turn the 5hz wifi setting off.. am I to tell every home I go to and say that lol.. businesses.. you don't upgrade to downgrade grrrr

[PaulM1]

I'm sorry that you're having an issue with the Wi-Fi connection on your S24 Ultra, @debbie2907. I'm just chiming in to say that you can submit an Error report by using the steps provided in the guide below:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-samsung-members-app/

[debbie2907]

Out of curiosity what sky wifi package do you have. I have wifi 6.. I have a feeling the phone might not support wifi 6. I had to get a new firestick because my old one did not support wifi 6. Just a thought

[Moonchild130770]

I have to admit I'm not totally sure. It's the original hub that was installed when Sky Q went in.

[debbie2907]

At the top right of my screen I have the wifi icon with the number 6 on it.

[Moonchild130770]

Ah, gotcha. No, connected to my Sky hub there is no number. I do get this connected to WiFi at work however. I believe this refers to different WiFi protocols.

[debbie2907]

This is the error message I get for 1 of my apps. I have sent an error report

[debbie2907]

This is what I get for 1 of my apps

[Sterhaa]

When having the same SSID on both the 5 & 2 GHz WiFi access point and the path loss is much higher on the 5 GHz signal the S24 Ultra exhibits very poor data consistency when using a number of different streaming applications.  Upon research I determined when using the weaker 5 GHz WiFi connection, data throughput is very inconsistent.  For example, looking at the S24 Ultra signal levels of the WiFi signals 5 GHz signal level was -80 dbm.  The 2 GHz level was a -62 dbm,   Getting the phone to connect to the 2 GHz signal, streaming was stable, but after less than a minute of smooth operation, the S24 would switch the connection to the 5 GHz signal.  The data throughput becomes very inconsistent.  It seems the S24 has an algorithm to push the WiFi connection to 5 GHz, even when the signal level, and stability is not near as good as the 2 GHz. Signal.  When in marginal 5 Ghz conditions, one should be able to turn off the 5 GHz connection priority, or turn off the 5 GHz priority.  Never had this issue with my Note 10.  It worked good at the same location.  I have no control of the SSID or signal levels. 

[Members_9a9vUmf]

Has there been an update, because I'm still having this problem? It's definitely worse than the S22 Ultra. I never had these problems before!

[Members_9a9vUmf]

I am having the same issues, does your phone still do this?