S24 ultra wifi issues

[Cheesyman]

Annoying when you buy a new phone and it is not as good as your older phone.. S24 wifi issues is very disappointing. Apps will not work while connected via wifi anywhere.. got told to turn the 5hz wifi setting off.. am I to tell every home I go to and say that lol.. businesses.. you don't upgrade to downgrade grrrr

[Piper123]

Hey there

The S24 Series is a brand new device less than a month old. Teething issues are to be expected.

We are expecting a major update to be released later this week which will hopefully fix a number of complaints seen through this Forum. (I have read that the release is already native in Korea but haven't myself seen what's been fixed).

[Cheesyman]

Sorry, I did not accept that releasing a new phone and OS that has issues connecting with WiFi that has been around for some time is acceptable. I accept issues with 3rd party apps. It has gotten worse. When I first got the phone, no problems.. Then a few and now all. I can not use WiFi at all. So now only mobile data is being. You would not accept a new car that can not run on general use petrol or diesel. Samsung have got something very wrong here

[GoanGeek]

Please.try resetting your network settings under reset.

[PaulM1]

Hi there, @Cheesyman. I appreciate how important it is to get the blazing fast Wi-Fi speeds the S24 Ultra is more than capable of delivering. Your phone is designed to be an upgrade in a whole host of ways, and I expect you'll appreciate it more and more when you resolve this issue and as updates/improvements are integrated over time.

Please can you elaborate on the specific issues you've encountered (e.g. which apps are not connecting to Wi-Fi), who or which Support Team advised you to turn 5hz off, and can also let us know which steps you've followed and which settings you've changed up to this point?

[Cheesyman]

Hi.
Microsoft apps including outlook. All BBC apps. Sky apps. In fact all media apps. I have reset the network settings. It was a Google search said to turn off the 5hz part on wifi hub. Everything works when on 4g and 5g.

[PaulM1]

Thanks for this. This is a strange issue, so I want to help you get to the bottom of it. Just a few questions, so that I get a better idea of how this is manifesting for you:

- What specifically happens when you try to access these apps via Wi-Fi? For example, do you see an error message?

- Does the issue occur on any Wi-Fi network or just your home network?

- Have you tried uninstalling and reinstalling the affected apps, or tried clearing the cache of the apps?

- Have you tested the Wi-Fi signal via the Samsung Members app (Load up the Samsung Members app > Support > Phone diagnostics > Wi-Fi)?

- Have you tried loading Settings > Connections > Data usage > Allowed network for apps > Click on each affected app and ensure that, instead of Mobile data only, you select either "Wi-Fi only" OR "Mobile data or Wi-Fi". It's definitely worth checking this, just in case the preferences were inadvertently changed to Mobile data only.

I look forward to hearing from you.

[Cheesyman]

It happens on all wifi.
I have multiple times uninstalled and re installed all apps.
Cache cleared.
Apps new all on wifi or mobile data.
Nothing else on wifi has a problem including 3 other phones.
And just notices battery draining supper fast. I am moments away from calling it a day. Problem is I traded my S23 ultra in grrr hate this S24 ultra

[Cheesyman]

That should say -and just noticed the battery drains super fast lol..

[ToBeOrNotToBe]

The WiFi is definitely an issue as I have noticed stuttering with apps such as Instagram. The WiFi on the S24 Ultra is improved over the S23 Ultra as I note the 23 would fall back to WiFi 6 from 6E, the 24 stays at 6E all the time. This is why updates are needed because the hardware is different from last generation.

I would also suggest WiFi settings - three dots - intelligent WiFi scroll down and tap on intelligent WiFi 5 times and you'll see an extra WiFi tool appear (connected labs) . It's a good network tool.