Overheating!!!

[SlimsS24]

Why does my s24 overheat when I'm on video calls and occasionally while I'm charging my phone? It's brand new? 

[Da6xn9]

There will be an update in around 2-3 days that should hopefully fix the overheating issue

[-Robot-]

All phones get hot when making video calls, it just a case of how hot it gets

[BandOfBrothers]

Resource intensive operations such as charging / fast charging will cause the phone to warm up as well as making video calls as this is using the Camera module too @SlimsS24 

If a case and or screen protector is fitted this can also hinder heat dissipation. 

I use a Samsung Wireless Charging Stand that has an inbuilt fan that helps keep the phone cool when it's on fast charge. 

A phone should never become too hot to hold.

If the phone is overheating to a high extent than it would tell you via a pop up warning ,and in extreme circumstances auto shut down. 

Please ensure your using a Samsung charging kit  or a reputable branded option. 

You could try this troubleshooting step > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

If I can be of any further help then please don't hesitate to ask.  😎 

[Reylob]

Hi @SlimsS24 

Feeling warm/hotish when doing demanding tasks for an extended period is normal. Charging also produces similar effect. These activities will cause heat generation and dissipation. It happens on all similar electronics devices.

The question is how you define "overheat". Is it too hot to handle? If it is, you should take the phone to the retailer, Samsung shop or contact Samsung support.

There are plugins that can display the temperature of the phone. You might like to try one to see the temperature your phone is running at.

[GoanGeek]

Try closing other apps.

Also on mobile will heat more compared to WiFi.

[Mitzzz999]

My first s24 Ultra was just heating up over doing nothing. Got it replaced within 30 days for a new one. Just waiting for this firmware upgrade to iron out bugs. My Samsung A34 5G has a better and brighter display than the s24 Ultra. I might even return it... I'm not sure.

[mikerr07]

mine over heats charging and it's been 2 weeks with it

[GCgoat]

My s24 plus gets very hot when using video calls. My s22 plus does not get hot from video calls. My s21 ultra did not get hot. So it's bs when they say all phones get hot from video calls. There is something wrong with the s24 for sure.

[mikerr07]

My s22 was good with heat but this s24 problem so far is only over heat when charging