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S24 ultra wifi issues

(Topic created on: 03-01-2025 07:10 PM)
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Cheesyman
Journeyman
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Annoying when you buy a new phone and it is not as good as your older phone.. S24 wifi issues is very disappointing. Apps will not work while connected via wifi anywhere.. got told to turn the 5hz wifi setting off.. am I to tell every home I go to and say that lol.. businesses.. you don't upgrade to downgrade grrrr

141 REPLIES 141
TIHKAL
Apprentice
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The irony is i clicked on this link and the WiFi had to be reset. Am I supposed to do this every time? To make matters worse customer support said its my fault and my warranty is nullified. I will be looking to taking this company to a small claims court. Had the phone a lil over 6 months. Ridiculous. £1200 down the drain
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SheTeaches
Pioneer
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Did this multiple times, did not work for me.  

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SheTeaches
Pioneer
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I started having the SAME exact issue.  Have tried everything.  Was on phone with Samsung for over an hour  Totally reset my entire phone, still having issues with phone dropping wifi.  so frustrating!!!

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SheTeaches
Pioneer
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If you found a solution, please let me know!  None of our other phones devices have this issue.  My husband has the Ultra 23, no problem.  Only my Ultra 24....

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Samed93
Journeyman
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1000064804.jpg

 what i figured out and why its working for me over 1 month now is. Turning off wifi 7 and switching to a bussines ipv6 (maybe only german thing). Try to search on google for a ipv6 test. Maybe i can help further then. If you have dual stack lite it doesnt work on android somehow. In the test it says ipv6 failed. Thats the reason why you cant connect to some apps and sites

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Samed93
Journeyman
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Try this please:

1000064805.jpg

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SheTeaches
Pioneer
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Thanks for the help.  I cannot find that setting anywhere.  how do I get to connectivity labs to turn off wifi 7?

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SheTeaches
Pioneer
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Ok, just did the test, it tells me I am already using IPv6 already, so I guess this isn't my issue. 
Thank you for trying to help.  I'm stumped.

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Samed93
Journeyman
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  • Go to: Settings
  • Connections
  • Wifi (Wlan)
  • Tap the 3 dots on top right
  • Intelligent wifi
  • Scrill down to connectivitiy labs
  • If not unlocked Tap Intelligent wifi (when scrolled down the tab with the numbers e.g 6.0.0) 5 times to unlock Intelligent wifi settings
  • It will appear as the furthest down menu
  • My other screenshot show you the settings with wifi 7
  • After unchecking wifi 7 you have to deactivate and activate wifi to make the changes valid
SheTeaches
Pioneer
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Thank you, got it.  I will let u know later if this helped.  I need to give it time as the cutting in and out of wifi is random.  I appreciate the time you took to help.

 

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