S24 Ultra - not getting notifications for YouTube and X

[tizercat]

I switched to the S24 Ultra last week from the S22 Ultra. In the past few days, I've stopped getting notifications for both YouTube and Twitter/X. I cleared the cache for both apps, but this made no difference. These are my notification settings for both apps. More apps may be affected, but these are the two I've noticed it with. Any idea how to fix this?

[AndrewL]

@tizercat: Is this issue affecting Lock screen notifications only, or is it also occurring while the phone is unlocked and in use? If you head to Settings > Notifications > App notifications, are YouTube and X toggled on? Have you tried checking the in-app notifications to see if the necessary options are toggled on?

[tizercat]

Unlocked and in use as well as locked. Both apps are toggled on and all notifications are on within each app. YouTube was working fine until yesterday. X hasn't been working since I made the transfer last Thursday.

[TechZilla]

Have you switched on the allow notifications in the X app itself in settings? I noticed that I can have the notifications on in the phone settings but if notifications are switched off in the app itself this will override the phone. Also make sure the apps are not in some sort of battery optimization.

[tizercat]

Yes, notifications are on in both apps. Under the battery, both had optimised selected, so I've switched to unrestricted, but apps I'm having no issues with are set on optimised.

[TechZilla]

Have you tried uninstalling and installing again?

[tizercat]

No. I can try this though.

[TechZilla]

Worth a shot, let me know how you get on, did you use smart switch when setting up your new phone?

[tizercat]

It worked for YouTube but still having issues with X. But that app has never worked for notifications since I made the transfer. YouTube at least was working before it stopped the other day.

[Robin999]

Hi, just to add. Don't be fooled by those notification categories. Just because they are all toggled on doesn't necessarily mean you will receive any notifications. You have to physically tap each one and check if the settings within are toggled on correctly. See screenshot.