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S24 ultra has no USB functionality since UI 7 update

(Topic created on: 4 weeks ago)
1058 Views
Azzaaaaaaa
Explorer
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UPDATE JULY 4TH:

Several users confirmed the same issue since I first posted
Symptoms: USB-C Port not recognised, No charging/data connection. Recovery mode not possible due to no cable being detected
Tried: Swapping cables, charging plugs, tested safe mode, dev settings, toggled fast charging, reset settings, factory reset phone, swapped entire charging port to another official part (no change) 
No moisture warnings (but happens for some people) Wireless charging unaffected 

THIS ONLY OCCURED AFTER UPDATING TO ONE UI7, JUNE PATCH DID NOT RESOLVE THIS.

STILL NOT ACKNOWLEDGED AS AN ISSUE BY SAMSUNG 


Original post follows

Tried cache clearing
Waiting for a new security patch 
Dev settings changing usb behaviour 
Wiping all settings
Factory reset phone.
Tried safe mode

Unable to charge or see a usb connection at all.

Its not a hardware issue, confirmed by installing a new charging port, this is software only. 
41 REPLIES 41
Azzaaaaaaa
Explorer
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Agreed! We can't all have failed hardware at exactly the same point or have all installed the same app to get this to appear.
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Azzaaaaaaa
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So you're on the june patch also and that's made no change
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Azzaaaaaaa
Explorer
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So here's an interesting update.
Usb C port works for audio...

Someone explain that logic to me please 😂

Does not connect to a PC or a charger.
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Beltagous317
First Poster
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I still have the same issue but i am not sure if this happened after the update but i did all what you did & in Samsung they told me it's an issue with the motherboard 

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Azzaaaaaaa
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Does your usb c headphones still work?
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Members_RIgMBDx
Journeyman
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Same issue here, phone will only charge really slowly when it's powered off (not a lot of use), only happening since last software update.

Azzaaaaaaa
Explorer
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Do your usb c headphones still work? Found this on ours recently, we get audio still weirdly via the usb port but no charging.
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Members_RIgMBDx
Journeyman
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I have bluetooth headphones but....  It seems anything else on the USB-C is no longer working all happened since last update, also noticed Wi-Fi tethering doesn't work (only able to do via bluetooth), Wi-Fi connectivity to previously connected networks is flakey & when connected seems really slow. 

Currently trying to back the phone up but really slow via Wi-Fi, then hit battery issues as charge drops but only way to charge is power off phone & wait hours for a trickle charge to get enough juice into it. 

Frustrated is the non-sweary word for how I feel about my phone at the moment. 

Azzaaaaaaa
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Same were stuck with wireless charging, but ironically she can play music via a wired headset.
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S24Elite
Student
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I'm having the exact same issue. I've tried all troubleshooting, got a new port, factory reset, clear ever cache possible, got new chargers. Everything has failed, but my S22 Ultra is working fine with the old chargers and the new one. 

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