S24 Colour and Bridghtness Issue

[Legend86]

Hi all, I recently "upgraded" from an S23 Ultra to an S24 Ultra and I am seriously considering returning the phone due to the screen issue.

I have reached out Samsung and have been told personally this is how the screen is meant to be.

I have also seen responses saying a fix us underway, but from others advised by Samsung.

I have seen testing done which suggests the DCI P3 is not 99% as with my S23 Ultra but like 85%. This would explain the muted / dull colours.

Samsung are known for great and vibrant screens, so why intentionally remove your USP?

I have tested lots of footage in Natural mode, given Vivid doesn't appear to work or make any real difference on the S24 Ultra. Netflix, YouTube and Disney Plus and apart from Disney Plus, the picture on the S23 Ultra was far far brighter with better colour saturation then on the S24 Ultra. Clearly this shouldn't be the case. I am concerned that all the so called big reviewers that got their review models early to review, didn't mention this at all. It's literally the first thing you notice when you switch the S24 Ultra on. Is it the current software AWM9 and was this rolled out after the reviewers had their samples?

Can someone in the know please confirm categorically whether the issue is hardware or software related?

I personally would keep the phone, if Samsung can provide assurances this will definitely be fixed in the near future.

[smiley]

You will see dozens and dozens of posts on this subject if you take a look on the s24 pages of the forum.

[Legend86]

Thanks, @smiley, for your helpful comment. I have the read the threads and can't see a resolution.

Surely the more people that raise this issue and threads, Samsung will formally acknowledge the issue and respond?

As a "troubleshooter" do you know?

[DanGnana234]

Update coming out soon

[DanGnana234]

It's cos of the ne gorilla glass

[DanGnana234]

New

[Legend86]

Thanks DanGnana, do you have a source for this, and will it fix the screen issue on the S24 Ultra? Do you know when this is likely the be addressed. Thanks again.

[BandOfBrothers]

Thank you for reaching out on the Samsung Community Forum @Legend86 

People have varying viewpoints on the Samsung Galaxy s²⁴ Series displays, and that's good. 

Personally I am happy with my Samsung Galaxy s²⁴ Ultra. That said I appreciate some are not happy. 

Samsung haven't as far as I'm aware made any official response to raised concerns as of yet. 

[Legend86]

?? I don't believe from what I have read the issue is due to the Gorilla Glass. Are you saying Samsung will be updating people to say this?

[Legend86]

Thanks @BandOfBrothers. I'm glad you are happy with the screen and it's good that everyone likes different things.

This issue is here, myself and the thousands, probably millions of Loyal Samsung customers that love their vibrant saturated colours and screens are not happy at all.

I don't know what else I can do to get an answer from Samsung.