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(Topic created on: 05-06-2024 08:09 AM)
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BlinkInsomnia
Explorer
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Has anyone had screen freezing on their S24 ultra phones lately, mine has started yo do it now and again, sometimes it won't use the back gesture, or the swipe gesture from the bottom. Sometimes it won't even let me use the phone at all without it freezing up on me, samsung needs to fix it ASAP 
7 REPLIES 7
Tourbillon De La Vie
Samsung Members Star ★
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Did you attempt any troubleshooting? Wipe phone cache. Could be an misbehaving app too 

Shamrock_Sean
Helping Hand
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No never frozen
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BandOfBrothers
Samsung Members Star ★★
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I've not experienced this myself @BlinkInsomnia 

Do try the troubleshooting step mentioned by @Tourbillon De La Vie  👍 

And there is also Safe Mode. 

> Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then ling hold on Turn Off to get to Safe Mode. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Bixbyfox
Student
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I have the same issues, and the device is completely unresponsive 1717621091271.jpg
davehorne
Troubleshooter
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I do not have this problem.

Sometimes simply restarting the phone solve issues like this. 

The standard go to answer, which might work, clear the cache for the entire phone. 

Report back. 

Watch4 Classic
Galaxy S24 Ultra / 512 GB / Microsoft Launcher / Spigen Thin Fit case
Groovybunny74
Pioneer
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Yes I have als9 had this problem and reported it
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Bixbyfox
Student
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Clearing cache didn't work
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