No sim inserted message

[scotjock81]

I keep getting the following message :

Even as i type this.

Now I do have poor service in this location and yesterday I was in an area with no service - is this message appearing for others when they lose signal? Or should I be considering a return?

[keith30]

Have you tried to put your sim in another phone to see if it works in that device or you could need a new sim card.

[scotjock81]

Sim is working only get this when I have no signal 😒

[Piper123]

If you SIM is inserted correctly, you should not get this message.

So..... Either

1. SIM isn't in correctly
2. SIM is broken and needs replacing
3. SIM tray is damaged

Have you tried putting your SIM into the second SIM tray to see if that works ok? Rule in or out for the SIM card itself.

[Piper123 · Accepted solution]

I think the two are linked. Your SIM isn't correctly aligned to the SIM tray and therefore you won't have a signal.

See my comment below for troubleshooting options.

[scotjock81]

Reseated sim and will continue to monitor-appreciate the assist

[scotjock81]

Re-seating of the sim >24h later seems to have resolved the issue, tha nks for the suggestions

[Alun135]

 I am also getting this on my S24 regardless of where I am in the car resturant out and about, the phone can be mobile or sitting on my bedside table I get the message with a picture of the sim card tray check sim card tray I have followed all the fault finding instructions by samsung this fault still persists, it started 10 days after delivery new from Samsung they refused to replace it they insist on warranty repair. I can tell you now what the tech is going to say. Nothing wrong with it it works yes of course it works but every so often this happens, you say loss of signal, I say nonsence my S10, S5, S2, galaxy gateway never did it even when signal was lost for a whole day. To be honest if I can get back what I paid for it I would buy a different phone. SAMSUNG does NOT CARE.

[Alun135]

Nope new card does not work

[Piper123]

Have you tried putting a different SIM into the device to see if the problem still occurs?

If it does then likely the device, if it doesn't then it's the SIM.