Galaxy S24 Google Maps GPS issue (SM-S921B/DS)

[惜今bu惜昨]

I am encountering a persistent issue with GPS signal loss when using Google Maps. This problem is specific to Google Maps, as other navigation apps function correctly. I've noticed that other users are experiencing the same issue. My Google Maps app is always updated, yet the problem persists. I have reported this through the "Feedback" section within the app, but the issue remains unresolved.

I do not believe this is a hardware problem, as the GPS works briefly after restarting the device before losing the signal again. Other GPS-dependent apps work fine, but Google Maps shows delayed movement updates and displays "Location accuracy is low" when tapping the blue location dot. Additionally, when initiating a route, the signal is completely lost, and the location fails to update. However, the compass functions accurately.

For context, I am using a global model S24 (SM-S921B/DS), manufactured on March 1, 2024. I am unsure if this issue affects other variants, such as those with Qualcomm SoCs or the S24 Ultra. I suspect this is likely a software issue rather than hardware-related. If any other users have experienced this issue, I would appreciate hearing about your experiences, solutions, or workarounds.

Software Info: S921BXXS3AXGD, THL CSC, Location Always-on, App can access location in the background.. 

GPS Info:

[CiaranC]

I got the S24 a couple of weeks ago and I have had non stop issues using Google maps for directions when driving. Just does not move with the car and puts up searching for GPS. COntacted Samsung but no fix - cannot even confirm if it is hardware or software. I am pretty sure they are aware of the issue but they should not waste everyone's precious time doing tasks that clearly add no vlaue in terms of fixing. They should come clean and admit there is a software/hardware issue and tell there customers how they are going to remedy this. Very frustrating as this is my 6th Samsung phone and the only really big issue I have had

Ciaran

[s24plusneil]

I resolved gps signal lost on my s24 plus. Did NOT have to do factory reset. Reset mobile phone and WiFi settings.

[CiaranC]

Hi

Can you elaborate on exactly what you did please?

Ciaran

[s24plusneil]

This sorted gps issues for me https://youtu.be/FbGGDFA43-4?feature=shared

[s24plusneil]

Do before doing the actions in this video check your phone is on latest Android doing a software update then update all apps in google app store then restart phone then do all in video

[s24plusneil]

Hi, have you seen my reply in main chat?

[CiaranC]

Hi - I did thanks - I am abroad at the moment so wil wait until I get back before trying it in case it kills my esims etc.

Ciaran

[Anas1991]

Could you fix the issue? If yes, please advise how ..

[krazypitz]

Yeah true. Google maps on S24 is basically useless. Crazy a flagship device like this have this issues that people go unnoticed. 

[Fattr00]

Now no problem. It is working well.