Does S24 Ultra have a warranty

[bartowskï]

my friends phone just went off and it's not coming up

[Tourbillon De La Vie]

1 to 2 years depending where bought 

[PaulM1 · Accepted solution]

That's strange, @bartowskï. Please can you elaborate on what happened and which steps you and your friend have followed to get the S24 Ultra loading up as expected again?

To reassure you, the phone comes with a 24-month manufacturer's warranty:

https://www.samsung.com/uk/support/warranty/

We'd be happy to assist you here. However, if you and your friend have already followed some troubleshooting steps and believe that an inspection is required, it can be arranged here:

https://www.samsung.com/uk/support/repair/

[bartowskï]

Thank you.

[Piper123]

Presuming the device has charge and not run out of juice?

If the battery died, put it on charge and leave it for a good half hour or so on charge before trying to turn it on again.