No update for S24 ULTRA US TMB

[bemous]

Hello everyone, I acquired an S24 ultra US (TMB) . I am satisfied with it. However, I noticed that the device is still on Android 14 and the last update (safety) is June 1, 2024. So having "updated the device manually, I still have no update available to Android 15 or one UI 7. I am in Ivory Coast. Is there a solution to do this update?

Infos: Samsung Galaxy S24 Ultra Version S928USQS2AXE4/S928UOYN2AXE4

[arianwen27]

This is a uk forum so Americans/american devices aren't our specialty. But we see this issue a lot.

If you use a phone in a country different to the country it was made for, updates break. Same happens using a sim from a different country.

For fixes, you can try using smart switch on a pc, yet to see that actually update a phone.

The main solution is to get a cheap pay as you go sim card for the original country of the phone, then put it in once a month to update

[AndrewL]

@bemous: If you are unable to update your S24 Ultra over the air via Wi-Fi or Mobile data, then this suggests that the device is not intended for use in your region. Please note that software variances exist in our devices from country to country for compatibility purposes, and this can lead to issues with apps, services and updates when a device is used outside the country of origin. 

With this in mind, you may wish to speak with the seller directly to discuss your options regarding a refund or replacement. If you have access to a home computer then you can also attempt to update the phone using Smart Switch. 

To begin with, please follow the link below, and click on 'How Do I Get Smart Switch On My PC or Mac' to download the relevant version

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your S24 Ultra  using the USB cable that came packaged with the device, and look for an update prompt on the landing page, next to your device details.

[mkk7781]

What if I turned a VPN on, used the UK, and then got OS updates from the UK with the SIM disabled? Just curious.

[mkk7781]

I meant, is it possible at all?***

[Moiramon]

Check the service provider software version. It as to read all XAA apart from the last bit which will be TMB. If it doesn't then it won't receive updates over the air or by smart switch. Using a VPN will make no difference.