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Corrupt photos on s24ultra

(Topic created on: 09-11-2024 06:19 PM)
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tigerted
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Today I took several photos and video clips. When I attempted to share them on WhatsApp, from my gallery they suddenly became corrupt !!
Any advice would be welcome 
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1 Solution


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tigerted
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Thank you for that, I have discovered that I can WhatsApp them by opening WhatsApp first.

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7 REPLIES 7
lminvti
Samsung Members Star ★
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Hi there 👋 it might be due to HDR10+ content as you can disable that in camera settings and camera assistant as whatsapp compress photos like let's say Facebook messenger and quality is bad compared to what you took
tigerted
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Thank you for that I will check my settings 😊
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Moiramon
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I had trouble with that a couple of weeks ago. It's ok now though but when it happened I found that if you open WhatsApp and add the pictures from there then it's ok.
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lminvti
Samsung Members Star ★
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Yes or if you take pictures and videos with WhatsApp video recordings or take pictures through app itself
Solution
tigerted
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Thank you for that, I have discovered that I can WhatsApp them by opening WhatsApp first.
lminvti
Samsung Members Star ★
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Not a problem glad i was able to help 👌
Moiramon
Troubleshooter
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See if there's an update for WhatsApp.