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Black spot issue on screen near front camera.

(Topic created on: 09-11-2024 06:44 PM)
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Nsk123
Apprentice
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S24 ultra black dark spot near camera tried safe mood, tried turning on and off. The spot disappears doing all above but later on it appears again after some time. Can anybody guide me how to resolve this issue. 
Below is the picture and the circled area is the issue I am having. 
Thank you. 

image


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3 REPLIES 3
lminvti
Samsung Members Star ★
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Hi there 👋 In order to determine what the issue is with your device, please perform a hardware test on your phone. To do this dial *#0*# into your telephone keypad > Tap on ‘Red’, ‘Green’ and ‘Blue’ > Observe the colour displayed. If the colours still show the dark circle, there may be a hardware issue with your device. If this is the case the best thing to do is to take your phone to one of our Samsung Support Centres.
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BandOfBrothers
Samsung Members Star ★★
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@Nsk123 

Can you as a process of elimination try > Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Nsk123
Apprentice
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Yeah I did tried the safe mode for few hours. During safe mode the spot didn't appeared but after exiting safe mood after some time it came back.
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