Samsung gallery failed to restore from backup

[Nicki]

Hi,

Just wondering if anyone could help?

I have a galaxy s24ultra. I broke the screen and had to send it off to be fixed. I had to do a factory reset prior to sending off. 

I ensured I did all the backups suggested in the backup and restore settings page and sent the phone off.

It came back, so I did all the restores required, but my gallery app is empty!

I had sorted my photos into lots of different folders and now there's nothing there. 

I also backup in Google photos, so I haven't lost them entirely, but my Google photos is a mess with rubbish from what's app etc stored in and amongst photos I've taken myself. 

I've always done smart switch before, so never had this problem, but can anyone help please?

Thanks!

[-Robot-]

Did you back up using Smart switch before factory reset? And did back up include photos?

As long as smart switch can see the back up it should restore it, otherwise it's to Google photos

[JAMES4578]

@Nicki  Samsung  Cloud no longer backs up photos, need to sync with One Drive (this would need to have been enabled though) or use other cloud services.  https://www.samsung.com/us/support/answer/One Driive 

[Nicki]

Hi, thank you for your useful reply. This was the account back up page in my settings, and I did the backups here. Would I have had to manually go into smart switch and do a back up there too?

[Nicki]

Here

[-Robot-]

Samsung cloud no longer support photo back up but I think the smartswitch still does, I havent done it in a long while so cant be sure

I can check when I get home tonight, no promises as the older I get the more forgetful

Maybe one of the other folks could confirm this or is my memory that bad?

[GoanGeek]

Hi 👋

As mentioned, Samsung Cloud doesn't back up photos anymore, and they are pushing one drive.

I personally back up to Google One, and as you have realised, it won't show on the gallery once restored only in Google photos.
I actually kind of prefer it as then I more space on my phone .

Otherwise, you need to manually download your photos back to the gallery.

I would probably suggest a smart switch if it works.

Or manually create similar folders on your PC and back them up there regularly.

It's a pain, but it is what it is.

In fact, Google one has a good search function for face tagging, same like gallery, so check that out . Maybe you could quickly put your folders back together in Google photos.

Also, whatsapp now uses Google photos as backup as well, which is another bummer.