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Samsung S24 Factory Reset Issue

(Topic created on: 25-05-2025 09:54 AM)
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Barty181
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Hi I wish to sell my Samsung S24 so performed a factory reset to remove all of my data and apps but now the phone is in chinese and I'm unable to move from the start menu, can someone help me restore it to English ? 

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10 REPLIES 10
Tourbillon De La Vie
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Post a screenshot of what you see

Where did you purchase phone 

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AndrewL
Moderator
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@Barty181: During the initial setup I believe there is an option to choose your preferred language, however if the menus are in Mandarin/Chinese then it may be difficult to navigate and select the correct option. You may be be better off advertising the phone as a Chinese model in the interest of transparency, so the buyer understands what they are purchasing. 

Barty181
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I've got this, cant swipe down to get settings menu as I expected yXmzHJBp1n.jpg
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Barty181
Journeyman
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Phone purchased on Ebay from UK supplier
Barty181
Journeyman
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Pressing any button creates audio response in chinese
Tourbillon De La Vie
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Disable talk back as per instruction in Chinese 

"TalkBack is on. To turn it off, touch and hold with two fingers for 5 seconds.
Talkback is on
TalkBack will read the content on your screen and change the way navigation works on your device. To turn off, tap [Turn off TalkBack] twice.
Turn off Talkback
Welcome to TalkBack
Page 1 of 5
How to turn off the phone
Press and hold the side button and the volume down button.
Cancel
Power off"

That phone might be a copy 

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-Robot-
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You might have been sold a dud as never seen one default to Chinese with no option to change it

But ask on the Chinese community they maybe more help as the varient do differ a little per region
Barty181
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Thanks, I've managed to remove talkback and re-set the language back to English by switching data and setting from my new phone, do you know if I can now remove everything without doing factory restore which will default again to chinese ? 

 

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Tourbillon De La Vie
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You can log out of your accounts. Deinstall all apps. Delete manually all files etc.

When you got the phone first, how did you set it up? 

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