09-11-2024 05:56 PM
I bought a new phone, but it won't turn on. He was stuck on the screen with the inscription '' Powered by android (logo)'' Does this depend on the charging percentage?
09-11-2024 06:04 PM - last edited 09-11-2024 06:06 PM
09-11-2024 06:11 PM
Bought it from where
09-11-2024 06:17 PM - last edited 09-11-2024 06:17 PM
09-11-2024 07:57 PM
Hello @Members_IBRvcHb and may I extend a Warm Welcome to the Samsung Community Forum 👍
Is the phone charging when you plug it in ?
You shouldn't have to be troubleshooting a new phone ,so if would definitely advise to ask the merchant for a a swap of phone.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "