Issues with new Samsung Galaxy S24 cant turn on fof the first time

[Members_IBRvcHb]

I bought a new phone, but it won't turn on. He was stuck on the screen with the inscription '' Powered by android (logo)'' Does this depend on the charging percentage?

[lminvti]

Hi there 👋 and warm welcome Try this, hold down the power button, and volume down button simultaneously (about 10-15 seconds) until the screen turns black. The phone should reboot, if that doesn't work try and changing different USB cables plug it in and wait for 30 mins and see if that makes any difference

[Tourbillon De La Vie]

Bought it from where 

[lminvti]

That's another question forgot to ask, as if it was bought from person or something might be the issue we've seen before when person sells phone who's not functioning.

[BandOfBrothers]

Hello @Members_IBRvcHb and may I extend a Warm Welcome to the Samsung Community Forum 👍 

Is the phone charging when you plug it in ?

You shouldn't have to be troubleshooting a new phone ,so if would definitely advise to ask the merchant for a a swap of phone. 

If i can be of any further help please don't hesitate to ask  😎