Can't add Samsung account to Secure Folder

[dopino3773]

I can't add Samsung account to Secure Folder. I get a toast message: "Something went wrong while trying to sign you into your account."

I tried signing in by email and by scanning QR code. I tried uninstalling Secure Folder and setting it up again. Nothing worked.

Any ideas?

[dopino3773]

I made a backup of Secure Folder on my old phone to the cloud. On new phone (S24 Ultra), I downloaded Secure Folder backup from Smart Switch. When I open Secure Folder it asked me to Restore and I confirmed. Now it asks me for a password. Which password is it? I tried Samsung account password, but it says it's incorrect.

[davehorne]

I believe when you create a password for Secure Folder, you're asked to create a password for that folder.

I always use the same password for the Secure Folder as I do for my phone, so that's not an issue.  

I just now gave the incorrect PIN  and received a pop up - Reset PIN?  To reset your Secure Folder lock, sign in to your Samsung account.   I hope that works for you.

[dopino3773]

I have a PIN and a biometrics to enter the Secure Folder. I don't remember setting any password.

Any way I can find it? Or change it? I still have access to Secure Folder on old phone.

[davehorne]

When I wrote password,  I meant that in the general sense, a PIN.

You should see a prompt if you enter in a PIN or password that is incorrect asking you to sign into your Samsung account.  Do you see that prompt after you incorrectly enter an incorrect password or PIN?

[davehorne]

Do you have a Samsung account?  Have you created a Samsung account?

[Reylob]

I cannot see my orders.

I guess the servers might be a bit overloaded. You could use a different browser, device or use a private tab to see if any of that makes a difference.

You could also wait for a while and try again.

[dopino3773]

I see it only when I fail few times when entering Secure Folder, but not for restoring backup. Also, password for restoring backup is at least 8 characters . On old phone I had 4 (now the minimum is 6).

[dopino3773]

It doesn't work for a week already, but ONLY for Secure Folder. I logged in on my device and I can login on web without any issues.

[GoanGeek]

I'd. Usually check for any app updates in both galaxy and Google stores.

Also something simple like restarting the phone.