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Wifi calling issue

(Topic created on: 04-04-2024 02:11 PM)
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Geehome
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  • I use WiFi calling at home as bad signal in the house. It has stopped working I think possibly since update yesterday. Have been through all the suggestions on the support bot but still not working. Driving me mad anyone else had this problem?
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31 REPLIES 31
Robin999
Black Belt 
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I had to re-enable mine. Swipe down from top of screen and tap on the WiFi calling icon.1712236966095_1712236966088_0.jpg
Piper123
Samsung Members Star ★
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If you aren't able to see the enable option in the phone app, you may need to ask your network to reprovision it again.
Geehome
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It is turned on but not working and no little phone symbol at the top of the screen
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Geehome
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No I can see it and it is turned on
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Geehome
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Spent over an hour with tech support in the end the only option was a factory reset which I've done and still not working and having to cope with reinstalling everything now. Getting annoyed...
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Piper123
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I'm assuming you have no mobile signal hence WiFi calling seen not to be working?

What happens if you use another phone to call yours? Does the call come through?
Geehome
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Very poor signal in my house one call today not cone through at all and several did come through but such poor signal could not hear me and vice versa
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Piper123
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If a call can get through (even with poor signal) then unless you've got WiFi calling preferred it won't come in via WiFi calling.
Geehome
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It used to how do I change it to WiFi preferred do you know?
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