24-06-2023 10:59 PM
25-06-2023 01:09 AM
25-06-2023 05:35 AM
Like you @gohar85 I've missed out on promotional offers in the past so as a learning curve I always read the criteria set down for any applicable promotional items.
The time frames set by Samsung are rigid so unfortunately you will have probably missed out this time.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
25-06-2023 06:24 AM
25-06-2023 09:52 AM
@gohar85: I'm really sorry to hear of your disappointment surrounding this matter. The majority of our promotions require a claims process unless otherwise specified, as this often ties in with the cool off period after purchasing the promotional product. I'd always recommend clicking on any offers that are visible at the purchase stage to view the stipulations, as this will usually state if a claim must be made, or if the item will be automatically added to your basket, and delivered separately.
https://www.samsung-offers.claims/s23faststart/en-GB/terms
If you submitted your claim outside the promotional window then you won't be eligible on this occasion, however you may wish to reach out to the Promotions Team at s23faststart@samsung-offers.claims to explain your situation with the delayed delivery, to see what they advise.
30-06-2023 03:47 PM
Did you not read all of what he said? The point is, the offer required IMEI from the device he ordered yet it took Samsung 1 month to deliver it. As a result, can you provide another way he could have gone about it that Samsung would not have been at fault? I realize the Samsung doesn't ever accept accountability and instead blows it off. That part is on us for purchasing Samsung. I know every company does this but I hate forced updates and hate the permission Samsung claims are required for the device to operate when anybody with half a brain knows the majority of them are not required, given the definition of the word operate, for a device to operate. Of course unless it's in programmed that way which is then manipulative deceptive programming which Samsung is the expert.
14-07-2023 12:32 PM - last edited 14-07-2023 12:59 PM by AndrewL ) in
I have exactly the same problem. I also have the 9 digit number of the claim and a txt from Samsung saying that it has been approved. When you check on the status it says it will be with me soon. That was 6 weeks ago! I have tried to go to the complaints section of this website but it does not help at all.
Perhaps a scam by Samsung?
Brian
Really p*ssed off about it.
07-09-2023 12:51 PM
24-10-2023 06:26 PM - last edited 24-10-2023 06:30 PM by ChrisP88 ) in
I've had the same issue with the Adidas promotion. Been passed from pillar to post and gone round in circles since June!! I've spoken to customer service, promotions team and data protection. I've provided chat transcripts that they asked for, which clearly show I chased up the promotional detail within the 30 day period. However - they provided a faulty link and despite my telling them this, they still tell me I was provided with the link within the claim period!!! I escalated to the CEO office but it just gets passed to customer service... who then just go back to the promotions team!!! I've been told that as the promotion is now finished, there's nothing further they can help with...& that's that! I'm going to do a chargeback claim via my credit card. This promotion swayed my purchase & they do not make it easy. Have definitely learnt for next time!!!