Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S23 Proximity Sensor - Screen Mark

(Topic created on: 06-07-2023 12:25 PM)
11081 Views
Jaybee360
Voyager
Options
Has anyone else come across this at all?

I feel like this has only happened and appeared recently. (But it may have always been there?)

There's an image on this Reddit thread here (And posted below) that shows what I'm talking about - (although mine isn't this bad) - the small dot that appears just to the bottom right of the front facing camera.


It's definitely to do with the Proximity sensor. Changing to light mode and then making a call, you see four small squares that make up a square in the exact location. Seems to only be visible on darkish backgrounds. The dimmer the brightness the more obvious it is,

Not sure when it appeared but I first noticed this last night. I also did the google Play System update too last night. I doubt that the two are linked though...

Anyone else had this recently or previously?

 

lvtcf19xcdoa1.png

28 REPLIES 28
BandOfBrothers
Samsung Members Star ★★
Options

Hi @Jaybee360 

I'm looking hard and can't seem to replicate what your seeing on your display 🤔

What screen are you accessing to get the exact colour conditions for this to show on your display ?

I'm happy to replicate exactly then and take a screenshot.

Definitely send feedback via your Samsung Members App.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Jaybee360
Voyager
Options
Basically any grey-ish screen. It seems to be more prominent when the screen is quite dim.

Google Keep Notes - can be seen in the rounded bar at the top.

You wouldn't be able to take a screenshot - it's not visible on screenshots.

Again, the image above isn't my screen and isn't as prominent as that.
0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

Good point about a screenshot @Jaybee360 

No I cannot see this on my phone.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Jaybee360
Voyager
Options

Will drop Samsung  a message on the members app. See what they say

0 Likes
AntS
Moderator
Moderator
Options

I suspect you might get an answer along these lines, @Jaybee360 :

 

"The AMOLED display has a film attached on the back side that functions as a shield and absorption against the external light, and the film is removed on the part where the proximity/light(photoresistor) sensor and the fingerprint sensor are attached for proper working of the sensor. As a result, the brightness of the part sensor attached may look different when the screen is turned on for a long time, but those phenomenon disappear after turning off the screen in a certain period of time. Also, using a bright wallpaper can reduce the phenomenon. Those phenomenon are not a product defect, so you can be secure and relieved while using the device."

 

(Or, at least you should. 😉 The above is from the S23 Series Consultant Guide we have at our side.)

Jaybee360
Voyager
Options
Thanks for the reply. Good to see useful replies on here :smiling-face:

Any ideas why it would just appear all of a sudden? Any chance it'll just disappear again?

The only thing I can think is that I had accidental touch protection on, so maybe that's contributed to it?
0 Likes
Jaybee360
Voyager
Options
Had a response. Just the standard for now;

Thanks for letting us know. We're going to pass this on to our experts. Once they find the root of the problem, we'll get back to you.
AntS
Moderator
Moderator
Options

No worries. My interpretation of the guidance is that it may have always been there if you had the screen on for long enough, but it just wasn’t noticeable to you until now; and that it’ll fade away after the screen is turned off for a bit. And it’s possible that Accidental Touch Protection has contributed to making it more noticeable – although there’s nothing in the guidance to indicate it specifically. The guidance is more about if the screen has been on for a long(ish) period of time, and differences in the light accumulation characteristics of the “semiconductor elements” (and of course, it being more noticeable with a darker background).

Jaybee360
Voyager
Options
Yeah I've had accidental touch on from day one. Turned that off for now. Will see how it goes and see what Samsung say.

It's really not noticeable unless I look for it.

Again, thanks for the helpful reply! Appreciate it
0 Likes