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ESIM ISSUE

(Topic created on: 06-07-2023 12:53 PM)
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Iloveponyo
Apprentice
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Hi all, 

I've recently acquired a Galaxy S23+. I am French and have a French plan (with international roaming included) but I live in the US. I wanted a phone that could allow me to have both my American and French plans on the same phone.
I am not exactly sure, but I think that since the last OS update, I have been unable to use my eSim - I can't call or text and can't be texted/called - if I do not have an active SIM inserted in the phone. The only way I can use my eSim is either by inserting a SIM previously linked to my current number but 'deactivated' since I purchased and activated the eSim or by inserting my American SIM in my phone, which is a problem because it doesn't include international roaming.

I called the assistance, and they said they would share my feedback with the developers... for now, I stick to that nonsense of inserting my deactivated sim to be able to use my phone. 

If you have any piece of advice...
 Thank you so much and have a nice day. Old  French SIM inserted = eSim fully workingOld French SIM inserted = eSim fully workingOld French SIM deactivated = eSim not fully workingOld French SIM deactivated = eSim not fully workingNo sim inserted = eSim not fully workingNo sim inserted = eSim not fully working

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BandOfBrothers
Samsung Members Star ★★
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To add as this issue seems to have manifested from the last update maybe reset the Networks Settings located on your General Management Section, and try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

A Factory Reset after backing up could be a last resort. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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8 REPLIES 8
BandOfBrothers
Samsung Members Star ★★
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That's definitely a conundrum @Iloveponyo 

The phone is dual sim so is designed to have x2 active physical sim cards in the phone or a physical sim in Sim Slot 1 and an esim taking up sim slot 2.

I'm not too sure whether this is the fault of the phone or indeed your network provider's. 

Please do double check with your Networks. 

The issue maybe due to importing a phone to use in your home country however I'm not 100% confident this could be the issue.

This is the Samsung Eu Forum section so you maybe better served posting in your regions forums.

I wish you all the best.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Solution
BandOfBrothers
Samsung Members Star ★★
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To add as this issue seems to have manifested from the last update maybe reset the Networks Settings located on your General Management Section, and try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

A Factory Reset after backing up could be a last resort. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Iloveponyo
Apprentice
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Thank you very much for your help, @BandOfBrothers. I've ordered a new SIM for my French plan. When it is activated -I've been told - it will deactivate the eSIM. Then, I'm guessing I will have to delete my eSIM. That should fix the issue.
May I ask you if you think it'd be useful to do a network settings reset, as you suggested in your post above before I put the new SIM in?

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BandOfBrothers
Samsung Members Star ★★
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It is entirely upto you my friend but I can't see it harming to try @Iloveponyo 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Iloveponyo
Apprentice
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Gotcha! Thank you again!

Ellie1234
Student
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I have a s23 can't receive or make calls no signal, have changed the sim card still the same put 5 different sim cards in eg Vodafone, gifgaf, ee still no signal.
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AndrewL
Moderator
Moderator
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@Ellie1234: Before you proceed with the steps below, I recommend reaching out to your network provider to enquire about any restrictions on your account, or any known problems with the service in your area. To do so, please connect to Wi-Fi, and head to your provider's website via a browser app (Samsung Internet or Chrome) where you will be able to utilise online contact options, such as web chat. 

To troubleshoot the issue please open the Phone app > Tap the 3 dots in the top right > Settings > Supplementary Services > Call Barring > Voice Call, and make sure that all options here are toggled off, especially 'All Incoming Calls' and 'All Outgoing Calls'. Now, close the Phone app and head to Settings > Connections > Flight Mode, and toggle this off if it is enabled.

If the issue persists, please power off your phone, remove your SIM, give the gold contacts a rub, and put it back and power back on to see if this helps. To further troubleshoot the issue, please head to Settings > Connections > SIM card manager, and make sure that your SIM is recognised, and toggled on. Also, you may wish to head to Settings > General management > Reset > Reset network settings > Reset settings, although please be aware that this will also reset your Wi-Fi and Bluetooth settings. Please can you also try your SIM card in another compatible phone, as this will help to determine if the problem lies with the phone, or your SIM/network provider.

Ellie1234
Student
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Thank you done all of these still no network.
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