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S23 One UI 6.1 update ERROR

(Topic created on: 29-03-2024 01:56 PM)
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Moscow
Journeyman
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after i have updated my phone to 6.1 from 6.0, i cannot leave the Welcome to one ui 6.1 screen. on the third screen it doesnt have any place to go next or finish the welcome page. I cannot do anything in my phone. PLEASE help me im gonna go mad. It doesnt let me do anything before i finish that welcome screen. 

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33 REPLIES 33
Members_DpRavou
Student
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Hi, I have the same problem. After the 10 seconds the phone restarts, but the problem still present. My mobile data is off I'm only connected to my wifi, I can't even bring down the top bar to enable mobile data, or anything.

This issue should not be considered as solved!

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Members_DpRavou
Student
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Do you remember how much time it took to your phone to "fix itself"? Did you have wifi or mobile data enabled when it happened? Thanks a lot in advance.

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dotpowder
First Poster
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After the 6.1 update, my public WLAN connection didn't work and I had also a black screen. I had to connect to another, already on my handy existing WLAN, and than it worked. So for me, I had to make sure that the handy is connected to the internet.

 

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Nattasha1
First Poster
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Did u solve it?

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Moscow
Journeyman
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i was connected to wifi and my airplane mode was on 

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Moscow
Journeyman
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it took approximately 3 hours and i tried so many times to get to my actual phone. then it just happened on its own  

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Members_7uAaQ3m
First Poster
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I also waited for a few hours. It solved on its own. Idk how

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KhomananiM
First Poster
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I am also experiencing the same issue, it gets to the screen to accept the privacy policy then nothing after that. I have tried restarting it several times, still nothing

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Options

I am facing the same issue. After getting to the “Samsung account policies updated” page and agreeing to all the new policies, unable to select anything to progress. Will appreciate any solution asap. Can’t be without my phone for long

Members_JaWuiWt
Student
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I just had this Problem! I think I found a solution: activate google assistant and go to settings and change the language of your phone. After I did that, I could leave the "welcome"- screen!!!!

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