16-04-2025 10:23 AM - last edited 16-04-2025 10:27 AM
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16-04-2025 10:49 AM - last edited 16-04-2025 10:50 AM
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Check battery protection settings- though 63% is a little odd
16-04-2025 11:06 AM
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16-04-2025 12:52 PM
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It is worth trying to charge the phone in Safe Mode, in case there is a third party app limiting the battery's charging capabilities.
Swipe down from the top with 2 fingers > Tap the Power icon (top right) > Long press Power Off > Tap the shield and the phone will restart. Safe Mode is handy tool that disables all downloaded apps. If the phone charges fully while in Safe Mode, your friend will need to go through and uninstall their downloaded apps one by one, until they find the culprit.
16-04-2025 01:02 PM
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16-04-2025 01:05 PM
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16-04-2025 02:15 PM
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Just because an app hasn't been installed recently, doesn't rule out a third party app being the cause. This is why Safe Mode is a great tool for diagnostics like this.
16-04-2025 02:18 PM
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16-04-2025 02:29 PM
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Or just reset the device...
16-04-2025 02:43 PM
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