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Need help

(Argomento creato il giorno: 16-04-2025 02:15 PM)
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Anche io ho questo problema

ShaunTomo
First Poster
Opzioni
So my friend phone says it changing but it just stop at %63 (like you see on the pic below) but says it changing still but doesn't go up

Any idea guys?

She done
.check the changing cable and plug and swapped them
.checked the battery overheat (it doesn't)
.done phone diagnostic though the member app (came back fine)
.restart the phone 
.charger port it clean and not damaged 

image


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image


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9 Risposte
johnz237
MegaStar
Opzioni
Hi! Welcome to the samsung members community!

Check battery protection settings- though 63% is a little odd 1744796997606.jpg
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ShaunTomo
First Poster
Opzioni
Didn't think of that but no thanks for the idea
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JordanS
Moderator
Moderator
Opzioni

It is worth trying to charge the phone in Safe Mode, in case there is a third party app limiting the battery's charging capabilities. 

Swipe down from the top with 2 fingers > Tap the Power icon (top right) > Long press Power Off > Tap the shield and the phone will restart. Safe Mode is handy tool that disables all downloaded apps. If the phone charges fully while in Safe Mode, your friend will need to go through and uninstall their downloaded apps one by one, until they find the culprit. 

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ShaunTomo
First Poster
Opzioni
OK I have to try that but it just started yesterday night and nothing has been installed recently
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ShaunTomo
First Poster
Opzioni
I was going to replace the battery but am still not 100% it the battery but if I do replace do you think that work?
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JordanS
Moderator
Moderator
Opzioni

Just because an app hasn't been installed recently, doesn't rule out a third party app being the cause. This is  why Safe Mode is a great tool for diagnostics like this. 


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ShaunTomo
First Poster
Opzioni
Oh right thanks for that mate didn't know that 👍🏻
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MtjP
Voyager
Opzioni

Or just reset the device...

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ShaunTomo
First Poster
Opzioni
Lad i deffo didn't think that i laugh that work you know
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