Is this genuine

[Masser]

I got this..is it genuine ansld how do i rectify it

Important changes to your Samsung account

Dear Customer, Thank you for using Samsung account. We are writing to inform you of important changes related to using your Samsung account. Samsung is implementing an inactive Samsung account policy to protect the data of users who have not used their account for an extended period of time. Once this policy is implemented, Samsung accounts that have not been logged in to or used for twenty-four (24) months will be considered inactive and will be subject to deletion. If an account is deleted, access to the account will be restricted and all data linked to the account will be deleted. Accounts and data that are deleted cannot be restored. However, some data may be retained in accordance with local legal requirements and applicable legislation.

Policy effective date 31 July 2025 Key details of policy Deletion of Samsung accounts that have been inactive for twenty-four (24) months.

Samsung defines account usage/activity as follows: Creating a Samsung account Logging in to Samsung services/products using a Samsung account Using a service/product while logged in with a Samsung account

To prevent your account from being deleted, and to ensure proper use of Samsung Services, your account must have at least one usage/activity every twenty-four (24) months. However, there are some exceptions to this policy and accounts that meet at least one of the exceptions will be considered active. Exceptions include, registered family accounts, accounts with a record of accumulating/using reward points, and accounts used to purchase products on Samsung.com. You can see the complete list of exceptions here. Notifications will be sent to your email address before your account is deleted to prevent unwanted deletion. In addition, we are making a change to how we notify you about updates to our Terms and Conditions. Moving forwards, we will notify you via email only when material changes are made, those that directly affect your rights and obligations. If you need help with your Samsung account, please contact the Help Center at https://help.content.samsung.com. Samsung is committed to protecting your personal information and making your experience with Samsung Services safer. Thank you. Samsung account Team

Note: Don't reply to this email. Contact us with any queries by visiting the Samsung account customer center. Copyright © 1995-2025 Samsung. All Rights Reserved.

[johnz237]

Yes its legit. Just a notice about account activity and deletion if inactive for 2 years.

Everyone will get it.

This has been posted about a few times.

Example
https://eu.community.samsung.com/t5/samsung-lounge/is-this-a-genuine-samsung-email/td-p/12476382?src...

[arianwen27]

There's nothing to do. It's just saying if you never use your Samsung account for 2 years it gets delated

[Masser]

Hello john237
Thank tou dor your prompt reply. With so many scam emails etx going arou d it is so hard to keep up. I didnt know if this was genuine or not until now. Thank you for confirming it is genuine.
Could you olease advise how i can rectify this do i simoly sign in to my samsung account. Its been so long sinxe i did this i honestly cant remember where the link is to

[johnz237]

You dont really need to "do" anything. The fact youre using your device is technically you being logged in.

This is the definition they gave for activities

"Samsung defines account usage/activity as follows:

Creating a Samsung accountLogging in to Samsung services/products using a Samsung accountUsing a service/product while logged in with a Samsung account

To prevent your account from being deleted, and to ensure proper use of Samsung Services, your account must have at least one usage/activity every twenty-four (24) months.

However, there are some exceptions to this policy and accounts that meet at least one of the exceptions will be considered active.

Exceptions include, registered family accounts, accounts with a record of accumulating/using reward points, and accounts used to purchase products on Samsung.com. You can see the complete list of exceptions here.

Notifications will be sent to your email address before your account is deleted to prevent unwanted deletion.

In addition, we are making a change to how we notify you about updates to our Terms and Conditions. Moving forwards, we will notify you via email only when material changes are made, those that directly affect your rights and obligations"


Go to settings- your account should be logged in at the very top

[Masser]

Hello arianwen27
Im afraid of my samsung account being deleted isnt it needed if i have a samsung phone

[arianwen27]

It happens after 2 YEARS, a long time. Just using your phone while signed in and doing normal samsung things is enough for them to know your account is still in use

[Masser]

Thank you johnz237
I understand now.
Many thanks

[johnz237]

Glad to have cleared it up. Have a blessed afternoon 😊

[TheObserver]

I too got this email yesterday. If you use your phone everyday and are signed into your Samsung account then you have nothing to worry about. That's how I interpreted it.