Rear camera issues since update

[jodz1122]

Hi wondered if anyone can help. My phones done the update since then my camera is playing up. Samsung s23+

I can use it up to 0.9 then it goes black on 10x and 30x i can use it again im really baffled as to what is going on.

Ive done diagnostic thing and they have said it will need to be sent to them for them to look is anyone else having same issues?

[lminvti]

Hi @jodz1122 and warm welcome to the community 👋

I suggest go to camera > settings > reset camera settings

Wipe cache partition of the phone:

Turn off the phone, plug into PC, tv via USB, press and hold volume up and power button until samsung logo appears Then quickly release power button and keep holding volume up button until reboot menu appears then navigate with volume down button till wipe cache partition press power button to confirm restart your phone.

Check if it happens in safe mode as some 3rd party apps might be corrupted :
https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

Soft reset your phone:
Press and hold volume down and power buttons simultaneously for 7-10 seconds till samsung logo appears and release it.

Use samsung tutor remote support app :
https://www.samsung.com/uk/support/remote-service/

If nothing helps, please reach out to samsungs support or repairs :

https://www.samsung.com/uk/support/repair/

[jodz1122]

Hi i have done soft reset and ive done safe mode still the same.
Ive been threw setting clears camera cache but still doing it x